Effective Date: May 10, 2021
Last Updated: May 10, 2021
- “Affiliate(s)” means STRAX Intelligence Group’s owners, officers, directors, suppliers, affiliated companies, partners, and agents and representatives, and includes (without limitation) all parties involved in creating, producing, and/or delivering the Site, the App and any of our other Services (including Apple and Google).
- “App” means the software application currently known as “STRAX Mobile App” that may be downloaded, installed or is otherwise accessible on a User’s mobile device via the Site, the Apple App Store, the Google Play Store, or other similar platforms.
- “Event Information”, “Incident Information” means any data, information, files, reports, content, media, tips, communications, notices, alerts, maps, written guidelines or operating procedures, or other material that a User inputs or uploads to, or receives from the Site, the App or other portions of the Services or otherwise provides to the Service in connection with a User’s use of the Services.
- “Organization/Agency” means an organization (including law enforcement agencies and other emergency service providers) that has entered into a written contract with STRAX Intelligence Group for its solutions and related services.
- “Services” means (i) the Site, (ii) the App, (iii) any specific service or offering that may be provided by STRAX Intelligence Group via the Site or the App, (iv) any support services and related technologies that may be provided by STRAX Intelligence Group in its sole discretion for maintaining and monitoring your use of the foregoing, and (v) any other services or offerings that STRAX Intelligence Group may provide from time to time via the Site or the App.
- “User” or “you” or “your” (and similar terms) means any person or entity that uses or accesses any portion of the Site, the App or any of the other Services.
Types of Information Collected. In order to better provide Users with STRAX Intelligence Group’s Services, STRAX Intelligence Group collects several types of information from and about Users, including Personally Identifiable Information and Non-Personally Identifiable Information (each as defined below and collectively referred to as “User Information”) as well as Event Information or Incident Information (together with User Information, “Collected Information”). STRAX Intelligence Group’s primary goals in collecting information from User are to provide the Services and to collect information related to the Services.
Personally Identifiable Information. Personally Identifiable Information refers to information that lets STRAX Intelligence Group know the specifics of who Users are. When a User engages in certain activities on the Site or the App, STRAX Intelligence Group may ask that User to provide personal information, such as first and last name, organization name, home address, alternative address(es), email address, telephone number, and Badge/Unit number. During the use of STRAX Services User’s may supply additional information such as location, activity, or other Event/Incident Information either automatically via the Site or App functionality or manually.
Non-Personally Identifiable Information. Non-Personally Identifiable Information refers to information that does not by itself identify a specific User. STRAX Intelligence Group gathers certain Non-Personally Identifiable Information about Users based upon their access to and use of the App and/or the Site, including, but not limited to: traffic data, location data, logs, communication data, the resources that a User accesses and uses on or through the App and/or the Site, the website’s Uniform Resource Locator (“URL”) from which User just came, to which URL User next goes, what browser User is using, and User’s Internet Protocol (“IP”) address. It can also include including information about your mobile device and internet connection, including the device’s unique device identifier, operating system, browser type, and mobile network information. This information can be compiled and analyzed on both a per-user and an aggregated basis. We may also collect other Non-Personally Identifiable Information. In certain cases we may combine Non-Personally Identifiable Information with Personally Identifiable Information in which case all resulting or connected data will be considered Personally Identifiable Information.
Information from Third Party Sites. We may collect, store and use certain User Information from third party sites and services that are accessible via or integrated with the Site or the App or are contemplated by use of the Services (e.g. Google accounts, etc.), including information that may be transmitted by such third party sites in connection with use of the Services. We may also receive access, store and/or use User Information that is collected by third party service providers and our other vendors related to your use of the Services (e.g. Google Analytics, etc.).
Event/Incident Information. The Services are designed to facilitate communications between Users. To accomplish this, Users may communicate with by providing, uploading or otherwise submitting Event/Incident Information to the Services. Event/Incident Information may include Personally Identifiable Information and Non-Personally Identifiable Information.
Collection of Information.
Collection of Personally Identifiable Information. STRAX Intelligence Group generally collects Personally Identifiable Information about a User when a User voluntarily provides it to STRAX Intelligence Group or it is related to use of a Service (e.g. use of the App). User provides certain Personally Identifiable Information to STRAX Intelligence Group when User (i) downloads and installs the App; (ii) provides information in the App or allows the App to access certain device permissions or settings; submits web forms or provides/imports information through the Site or the App, including information provided at the time of registering to use the Site or the App; (iii) transmits other information by telephone or email, including STRAX Intelligence Group’s “contact us” web form; (iv) or provides it via other methods STRAX Intelligence Group may request or allow from time to time. STRAX Intelligence Group may also collect Personally Identifiable Information from a User when using the App (e.g. via App settings or functionality such as location access) or at other locations on the Site or the App that state that such information is being collected.
Other Potential Methods for Collecting User Information. STRAX Intelligence Group, and/or its Affiliates or its service and technology providers may use various methods to collect Personally and Non-Personally Identifiable Information about Users. These methods may include, but are not limited to (i) cookies – a small text file containing a string of alphanumeric characters placed on User’s computer or mobile device that identifies User’s web browser; (ii) analytics and user tracking technologies that may allow us to monitor what actions Users take on the Site or the App; (iii) log Files – information, which is automatically reported by User’s web browser each time User views a web page, possibly including, but not limited to, User’s IP address, browser type and language, number of clicks, domain names of websites visited, pages viewed, and the order of those pages, the amount of time spent on particular pages, the date and time; (iv) clear gifs – web beacons, which are pieces of data used to track the online usage patterns of Users anonymously, and which may also be used in HTML-based emails sent to Users to track which emails are opened by recipients; (v) third party service-based technologies and information, including, but not limited to, linked services (such as Google Accounts) that User authorizes to share information about User with STRAX Intelligence Group; (vi) other available technologies that may be integrated into the Site or the App; and (viii) requests for data or information collected through the Services.
Event/Incident Information. Event/Incident Information is voluntarily submitted to the Services by Users generally when reporting, participating in a Event/Incident, or Investigating an Event/Incident.
App Information. We may collect certain User Information when you use our App. Such Information may include:
Device Information. We collect information from and about the devices you use. For example, we collect:
information about your hardware and software, such as the hardware model, operating system version, device memory, advertising identifiers, unique application identifiers, apps installed, unique device identifiers, browser type, language, battery level, and time zone;
information from device sensors, such as accelerometers, gyroscopes, compasses, microphones, and whether you have headphones connected; and
information about your wireless and mobile network connections, such as mobile phone number, service provider, and signal strength.
Camera and Photos. Services may require us to collect images and other information from your device’s camera and photos. For example, you won’t be able to send or upload photos from your camera roll unless we can access your camera or photos.
Location Information. We may utilize location services on your mobile device to collect information about your precise location by using methods such as GPS, wireless networks, cell towers, Wi-Fi access points, and other sensors and technologies, such as gyroscopes, accelerometers, and compasses as well as other location-enabling technologies like iBeacons, RFID and Bluetooth. We may use this location data to send notifications and alerts to devices located in a specified geolocation area. We generally do not maintain a history of the location of a device, only where your device is at any given moment; provided that in emergency situations we may track the location of your device until the resolution of the emergency. Should you choose to disable location services, you will not receive such notifications intended for a specified geolocation and we will not be enabled to collect your device location. It is possible that emergency responders may be unable to respond to your emergency.
Use of Collected Information; Limitation on Use.
General Uses. STRAX Intelligence Group will use Collected Information to:
- Provide and operate the Services;
- Enable You to access and use the Services, including uploading, downloading, and sharing User Information and Event/Incident Information;
- Deliver information to Users and to contact Users regarding administrative notices;
- Respond to Your requests, inquiries, comments and concerns;
- Evaluate and improve the Services, and our other products and services and to develop new products, services, features and benefits;
- Provide technical, product and other support for the Services;
- Identify usage trends and for data analysis, including for purposes of research, audit and reporting;
- Comply with our legal obligations, resolve disputes, and enforce our agreements; and
- For our business and commercial purposes as described below.
- STRAX Intelligence Group uses Collected Information generally in our business operations and activities and for our commercial purposes consistent with Applicable Law. We may also match or combine Collected Information that You provide with information that we obtain from other sources or that is already in our records, whether collected online or offline or by predecessor or affiliated group companies, for the purposes described above. Without limiting the foregoing, please note that STRAX may use Collected Information for purposes of performing research and data analytics related to security and emergency and non-emergency situations occurring within a particular location.
Limitations on Use. Subject to Section 6.3 below, STRAX Intelligence Group will not sell or license to any unaffiliated third party any of your Personal Contact Information for their separate commercial use. For purposes of this Section, “Personal Contact Information” means your name, phone number, email address or emergency contacts.
Sale of Business or Bankruptcy. If STRAX Intelligence Group should ever file for bankruptcy or have STRAX Intelligence Group’s assets sold to or merge with another entity (or if STRAX Intelligence Group otherwise engages in any business combination, sale, acquisition or similar transaction in which STRAX Intelligence Group or its assets are sold), all information STRAX Intelligence Group receives from User through use of the Services (including all Collected Information) is STRAX Intelligence Group asset and may be transferred without any restriction.
Sharing of Information. STRAX Intelligence Group may share and disclose Collected Information with third parties, including as follows:
Our Service Providers. We may engage third parties to provide the Services and we may provide Collected Information to them in order to provide the Services (e.g. website hosting, data analysis, payment processing, order fulfillment, infrastructure provision, IT services, VoIP service providers, customer service, email delivery services, credit card processing, etc.).
Affiliates. We may share your Collected Information with our Affiliates who will use such information in accordance with their own privacy policies.
Partners. We may share your Collected Information with our corporate partners and other third parties related to our business or for business purposes associated with providing STRAX related Services.
Corporate and Asset Transactions. If we sell all or substantially all of our business or sell or transfer all or a material part of our assets, or are otherwise involved in a merger or transfer of all or a substantial part of our business, we may transfer all information we have collected and stored, including Collected Information, to the party or parties involved in the transaction as part of that transaction.
Response to Legal Requests. We may share Collected Information (including, without limitation, your name, photograph, address, IP address, device information, current location and other activity on the App) when we have a good faith belief we’re required or permitted to do so by law, including to meet national security or law enforcement needs, to protect our Company, or to respond to a court order, subpoena, search warrant, or other law enforcement requests.
Other Uses. We may share your Collected Information as we believe to be necessary or appropriate: (a) under applicable law; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including public and government authorities outside your country of residence; (d) to enforce our Terms of Service or End User License Agreement; (e) to protect our operations or those of any of our Affiliates; (f) to protect our rights, privacy, safety or property, and/or that of our affiliates, you or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.
Sharing Features. As described above and in our Terms of Service and/or End User License Agreement, the Services offer communication and sharing features or other integrated features, which allow you to share Event/Incident Information through the Services and to otherwise communicate with others. As a function of the interactive nature of the Services and based on the permissions and settings selected by you or the applicable Organization, the use of such features may enable the sharing of Event/Incident Information with other Users or Organizations. YOU ARE SOLELY RESPONSIBLE FOR ALL OF ANY COLLECTED INFORMATION YOU PROVIDE OR USE, INCLUDING ANY EVENT/INCIDENT INFORMATION.
Updating and Correcting Information. STRAX Intelligence Group believes each User should have the ability to access and edit the Personally Identifiable Information that you have provided to STRAX Intelligence Group. User may contact STRAX Intelligence Group to determine what Personally Identifiable Information we have on User by contacting STRAX Intelligence Group through the appropriate contact information or web forms located on the Site and/or the App.
Please include first and last name, address, and email address when contacting STRAX Intelligence Group. STRAX Intelligence Group encourages User to promptly update User’s Personally Identifiable Information if it changes. In addition, it may be impossible to completely delete User’s Personally and Non-Personally Identifiable Information without some residual information because of reasons including, but not limited to, server backups and disaster recovery. User acknowledges that altering, updating or deleting any Personally or Non-Personally Identifiable Information may alter the functioning or operation of the Services for User. User also acknowledges that in the event that Collected Information has been shared with a third party prior to any request, such third party shall have the right to use such information pursuant to the rights granted by STRAX Intelligence Group (and by User to STRAX Intelligence Group) prior to such request. Without limiting the foregoing, any Event Information or other Collected Information may be used by third parties after any update or deletion request.
User Choices on Collection and Use of Information.
Disabling Cookies. User also has choices with respect to cookies, as described below. By modifying browser preferences, User may have the choice to accept all cookies, to be notified when a cookie is set, or to reject all cookies. If User chooses to reject all or some cookies, some parts of STRAX Intelligence Group’s Services may not work properly in User’s case.
Opt-Out. At any time, you may opt out of allowing us to use your Personally Identifiable Information by contacting us at the information set forth below in Section 14. We will process your request within a reasonable time. However, please note that in certain instances, we may have already used or shared your Personally Identifiable Information consistent with this Policy prior to your opt out and your opt-out will not affect such prior use or sharing. In addition, you may not be able to use the Services if you opt-out.
Security of Information. The importance of security for all Collected Information associated with STRAX Intelligence Group’s Users is important to STRAX Intelligence Group. STRAX Intelligence Group values the privacy and security of Collected Information and uses reasonable efforts to protect User’s Collected Information so that it is secure. However, User acknowledges that no data transmission or hosting over the Internet or any wired or wireless network can be guaranteed to be 100% secure and neither can the storage of such data or information. As a result, while STRAX Intelligence Group strives to protect User’s Collected Information, User acknowledges that (i) there are security and privacy limitations of the Internet and mobile platforms which are beyond STRAX Intelligence Group’s control; (ii) the security, integrity and privacy of any and all information and data exchanged between User and STRAX Intelligence Group through the Services and data and information that is stored by STRAX Intelligence Group cannot be guaranteed; and (iii) any such information and data may be viewed or tampered with in transit or in rest by a third party. AS A RESULT, WITH REGARD TO THE SECURITY AND INTEGRITY OF COLLECTED INFORMATION, USER USES THE SITE, THE APP AND ALL OF THE OTHER SERVICES AT USER’S OWN RISK.
Additional Information on Cookies.
General Information. When User uses the Sites, STRAX Intelligence Group may store cookies on User’s computer in order to facilitate and customize User’s use of the Sites. A cookie is a small data text file, which a web site stores on User’s computer’s hard drive (if User’s Web browser permits) that can later be retrieved to identify User to STRAX Intelligence Group. The cookies make User’s use of the Sites easier, make the Sites run more smoothly and help STRAX Intelligence Group to maintain and operate secure Sites, although STRAX Intelligence Group makes no such guarantees about the Sites’ operation. User is always free to decline STRAX Intelligence Group cookies if User’s browser permits, but some parts of the Sites may not work properly in that case. To learn more about cookies, including how to enable cookies, change your browser settings and find and delete cookies on your hard drive, please refer to your web browser’s help menus or visit www.allaboutcookies.org. By using the Site, you are deemed to unambiguously agree to its use of any cookies that you do not disable.
Third Party Cookies. As part of your use of the Services, certain service providers may place a separate cookie on your computer (e.g. Google Analytics, etc.).
Third Party Providers; Scope.
Third Party Providers. As described above, we may use third party service providers to facilitate use and operation of the Site and/or the App and for other Services related activities (e.g. we use Amazon Web Services to provide infrastructure services). Your Collected Information may be provided to and used by such third parties.
Do Not Track Disclosures; California Requirements.
Do Not Track. Do Not Track is a privacy preference that users can set in their web browsers. When a user turns on the Do Not Track signal, the browser sends a message to websites requesting them not to track the user. For information about Do Not Track, visit www.allaboutdnt.org. At this time, STRAX Intelligence Group does not respond to Do Not Track browser settings or signals. In addition, STRAX Intelligence Group may use other technology that is standard to the Internet, such as pixel tags, web beacons, and other similar technologies, to track visitors to the Site or one of the affiliated pages hosted at the STRAX Intelligence Group domain. Those tools may be used by us and by third parties to collect information about you and your internet activity, even if you have turned on the Do Not Track signal.
Request of Information for California Users. California Civil Code Section 1798.83 entitles California users to request information concerning whether a business has disclosed certain information about you to any third parties for the third parties’ direct marketing purposes. California users who wish to request further information in compliance with this law or have questions or concerns about our privacy practices and policies may contact us as specified in the “How to Contact Us” section below.
Data Retention. The length of time we keep your information depends on the policy of the Organization/Agency, the purpose for which we collected that information and how it is used or being used. Subject to Section 9 and 10.3, we may retain certain Collected Information indefinitely and may delete or remove other Collected Information according to your business practices.
Age Policies. User must be at least 18 years old to have STRAX Intelligence Group permission to use any of the Services. STRAX Intelligence Group policy is that STRAX Intelligence Group does not knowingly collect, use or disclose any Personally Identifiable Information (or other information) about Users that are under 18 years of age. See our End User License Agreement for more information on age of Users.
Other Terms of Service. Your use of the Services is also subject to, and you agree to, our Terms of Service and/or End User License Agreement applicable to the Services. The term “including” as used in this Policy shall mean “including, without limitation,” unless the context otherwise requires.